Plumbing: we wire the part that is not the job.

Sample flow · not a quote

When

Emergency calls and estimate follow-ups live in a group text named FINAL. The water does not wait.

1. 01Emergency text-back that asks wet / no water / smell, then a human
2. 02Estimate that did not close gets one follow-up, then a quiet close
3. 03Parts photo from the phone → the invoice line
4. 04Paid job → review, unpaid job → a polite chase, not a vibe

Yours will not be identical. That is the Listen, not a menu.