Sample flow · not a quote
When
Vaccine reminders, refill asks, and triage on one ringing line.
- 01Vaccine / wellness reminder on the real due date
- 02Refill request that is not a Facebook message
- 03After-hours 'is this an emergency' tree that is kind and clear
- 04Review after a well visit, not after a hard day
Yours will not be identical. That is the Listen, not a menu.